Frequently asked questions Hotel Volendam

Van der Valk Hotel Volendam is renovating. The hotel will become more luxurious and bigger. After the complete renovation the hotel will have:

• An à la carte restaurant

• A live cooking buffet

• A sun terrace

• A patisserie

• A hotel bar

• 11 rooms for meetings & events for 4 - 300 people

• A 24/7 shop

• More than 200 hotelrooms

You can make a reservation through our rooms, packages or the general 'book' button that you can find at the top right of our website.

You can pay for your reservation in advance or on arrival via: Pin, American Express, Visa Card, Mastercard, Cash, VVV gift vouchers, Valk Giftcard.

You can cancel your reservation free of charge until 12:00 PM on the day of arrival. Please note: this does not apply to reservations during public holidays, non-refundable bookings and if stated otherwise.

Check-in on the day of arrival is possible from 3:00 PM. If you arrive later than 6:00 PM, we kindly ask you to inform the reception.

On the day of departure, we would like to ask you to check out by 11:00 AM at the latest. Earlier check-out is possible.

As a hotel guest, business guest or when having a meal with us, you can park for free at Hotel Volendam.

Unfortunately, pets are not allowed in the hotel. It is not possible to bring a pet in the rooms or in the restaurant. The exception is that you can bring a dog on the terrace outside.

You can contact us by phone at +31 299 36 56 56 or by email at volendam@valk.com. It is also possible to fill in a contact form.

If something is not quite to your satisfaction during your stay, we kindly ask you to report it to our reception immediately. This way, we can do our best to solve the problem during your stay.

If you have a complaint, comment or tip for us when you return home, please e-mail it to volendam@valk.com.